Frequently Asked Questions

We understand you have questions! Browse our FAQ section to find answers to common inquiries about billing, outages, account management, and more.
Can't find what you're looking for? Don't hesitate to contact our member service representatives who are happy to assist you.

Highline has online, app and quick pay options to pay your bill. If you have not used our online site you will need to register for a new login. You can setup an account to pay online by clicking "My Account" in the middle of the home screen. For more instructions on using features of our payment website you can click here.

We also have mobile apps for Apple and Android, just search your app store for Highline Electric. You will use the same login information for the app and the webpage. You can always access the online page by using the "My Account" button at the top of this page.

Make sure you are not running any firewalls or antivirus that would prevent you from access the site. If possible try a different web browser like Firefox or Google Chrome. You can find the links here: Mozzilla FireFox Google Chrome.

In addition you you may have been locked out of your account due to too many invalid logon attempts. If you think this may be the case your access will be restored after 30 minutes.

You are also always welcome to call our office at 970.854.2236 and we will be happy to help you pay your bill.

You can call our office at 970.854.2236 OR call the office in your area so that we may get a crew headed to your area. Watch our Facebook page and outage map for updates of outages. You can also message our Facebook page, but please keep in mind that our Facebook page is not monitored 24/7. Although we watch for messages regarding outages so we can quickly assist you, you could experience a slight delay in a response.

Holyoke	970.854.2236
Sterling	970.522.2650
Ovid	970.463.5440
After-Hours	970.854.2236

Notice of Changes to Rules and Regs:

Where can I find information about rates?

How do I pay my bill online?

Can I change my online password, submit my meter reading, or other things online?

I cannot access the bill payment site what should I do?

What should I do if there is an outage in my area?

I’m going to be planting or digging, should I call Highline?