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Proposed Rules and Regs for Highline Electric Association               

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Billing Procedures

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  1. Member Services
  2. Billing Procedures

Meter Reading Fee: If a member-read meter is not read for three consecutive months, Highline will read the meter and a $30 meter reading fee will be assessed for each meter read.

Payment Procedure: A late payment charge of 1.5% per month will be assessed on the unpaid balance on the first working day following the 15th of the month. If the 15th falls on a Saturday, Sunday or holiday, the late payment charge will be assessed on the second working day following the 15th. Residential and small commercial accounts may be paid by credit card. Automatic bank payment is available for all accounts.

Discontinuance of Service: When a Highline employee travels to a member's premises for the purpose of disconnecting service for non-payment, and the member makes payment of the bill in full, a $30 charge will be assessed and service will not be disconnected. When Highline has disconnected a service for non-payment, member shall pay the bill in full plus a reconnect charge of $60 if reconnection is completed between 8:00 a.m. and 3:30 p.m., Monday thru Friday. If reconnection occurs outside normal work time, a reconnect charge of $90 will be assessed.

Short Checks: A $20 fee will be assessed for each insufficient check.

Failure to Receive a Bill: Failure to receive a monthly bill shall not relieve the member of obligation to inquire as to the amount so the bill can be paid.

Irrigation Rate: The first 400 kWhs X the billing horsepower will be billed at the first rate step, with remaining kWhs billed at the last rate step.

Highline has online and app options to pay your bill.  You can setup an account to pay online by clicking "My Account" in the upper righthand side of the screen.  You can then follow the onscreen instructions or view this PDF walkthrough to get started!

Please call our office if you have any questions:
Holyoke - Jill Baumgartner  (970) 854-2236 or 1-800-816-2236
Sterling  - Joni Kinney         (970) 522-2650
Ovid       - Megan Wagoner (970) 463-5440

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Holyoke Office

1300 S Interocean

Holyoke, CO 80734

970-854-2236

Sterling Office

16107 Hwy 14

Sterling, CO 80751

970-522-2650

Ovid Office

100 Main Street

Ovid, CO 80744

970-463-5440

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HOLYOKE OFFICE: 970.854.2236

TOLL FREE: 800.816.2236

EMPLOYEES ONLY

TRANSPARENCY IN COVERAGE

©2023 Highline Electric Association. All Rights Reserved.

  • Home
  • About Us
    • Bylaws
    • Contact Us
    • Cooperative Principles
    • Frequently Asked Questions
    • History
    • Job Opportunities
    • Rules and Regs
    • Service Area
    • Why We Plan Outages
    • About Touchstone Energy
  • Board of Directors
    • Annual Meeting
      • Annual Meeting Minutes
      • Annual Meeting Resources
      • Balance Sheet and Record of Growth
      • Board of Directors Election
      • Voting and Election Policy
    • Board of Directors
    • Board Meetings
  • Member Services
    • Rebate Program
    • Member Satisfaction Survey
    • Acre Feet Calculator
    • Attention Ag Producers
    • Auto Pay Bank Draft Form
    • Billing Procedures
    • Capital Credits
    • ChooseEV
    • Energy Efficiency
    • Grassroots
    • Rates
      • Irrigation Rates
      • Large Commercial and Industrial Rates
      • Residential Rates
      • Small Commercial Rates
    • Oversized Loads
    • Products
      • Electrical Thermal Storage
      • LED Yard Light
      • Marathon Water Heaters
      • Surge Protectors
    • Renewable Energy
    • Touchstone Energy Savings
    • Service Inquiry
  • Community
    • Community Calendar
    • Co-op Connections
    • Co-op Resources
    • Colorado Country Life
    • Dolly Parton's Imagination Library
    • Loan Assistance
    • Safety
      • Safety Quiz
    • Youth
    • Photo Contest
  • Solar Generation
  • Outage Map