BILLING PROCEDURES

Meter Reading Fee: If a member-read meter is not read for three consecutive months, Highline will read the meter and a $30 meter reading fee will be assessed for each meter read. Automated meter reading (AMR) is available for $2.50 per month for single phase and $3.00 per month for three phase.

Payment Procedure: A late payment charge of 1.5% per month will be assessed on the unpaid balance on the first working day following the 15th of the month. If the 15th falls on a Saturday, Sunday or holiday, the late payment charge will be assessed on the second working day following the 15th. Residential and small commercial accounts may be paid by credit card. Automatic bank payment is available for all accounts.

Discontinuance of Service: When a Highline employee travels to a member's premises for the purpose of disconnecting service for non-payment, and the member makes payment of the bill in full, a $30 charge will be assessed and service will not be disconnected. When Highline has disconnected a service for non-payment, member shall pay the bill in full plus a reconnect charge of $60 if reconnection is completed between 8:00 a.m. and 3:30 p.m., Monday thru Friday. If reconnection occurs outside normal work time, a reconnect charge of $90 will be assessed.

Short Checks: A $20 fee will be assessed for each insufficient check.

Failure to Receive a Bill: Failure to receive a monthly bill shall not relieve the member of obligation to inquire as to the amount so the bill can be paid.

Irrigation Rate: The first 400 kWhs X the billing horsepower will be billed at the first rate step, with remaining kWhs billed at the last rate step.

Please call our office if you have any questions:
Holyoke - Jill Baumgartner (970) 854-2236 or 1-800-816-2236
Sterling - Joni Kinney (970) 522-2650
Ovid - Mendi Lutze (970) 463-5440

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