FREQUENTLY ASKED QUESTIONS

Where can I find information about the new rate changes?

Click the links below to find out more about our new rate changes:

Notice of Changes in Tariffs
Current Tariffs
Current Residential Rates
Current Large Commercial and Industrial Rates
Current Small Commercial Rates
Current Irrigation Rates

How do I pay my bill online?

Highline has online and app options to pay your bill.  You can setup an account to pay online by clicking "My Account" in the upper righthand side of the screen.  You can then follow the onscreen instructions or view this PDF walkthrough to get started!

Can I change my online password, submit my meter reading or other things online?

Yes, you can access all of these tools after you log in to your online account.  Your password can be updated by clicking on your name.  You can submit a meter reading by selecting "Add Reading" while hovering your mouse over Customer Service

I cannot access the bill payment site what should I do?

Make sure you are not running any firewalls or antivirus that would prevent you from access the site. If possible try a different web browser like Firefox or Google Chrome. You can find the links here: Mozzilla FireFox Google Chrome. In addition you you may have been locked out of your account due to too many invalid logon atttempts. If you think this may be the case your access will be restored after 30 minutes. You are also always welcome to call our office at 970.854.2236 and we will be happy to help you pay your bill.

What should I do if there is an outage in my area?

You can call our office at 970.854.2236 OR call the office in your area so that we may get a crew headed to your area.  Watch our Facebook page and outage map for updates of outages.  You can also message our Facebook page, but please keep in mind that our Facebook page is not monitored 24/7.  Although we watch for messages regarding outages so we can quickly assist you, you could experience a slight delay in a response.

Holyoke 970.854.2236
Sterling 970.522.2650
Ovid 970.463.5440
After-Hours 970.854.2236

I’m going to be planting or digging, should I call Highline?

Yes, please call 811 or go online to call811.co,m for Colorado or Nebraska, a few days before you plan to do any digging on your property. This way all your utilities can be located to keep you safe.

NOTICE TO WINDOWS XP USERS:

If you are having problems accessing your online account, please access it using Google Chrome or Mozzilla FireFox and try again. If you are still experiencing issues, or have any questions, please contact the office at 970.854.2236 or 800.816.2236.

Grass Roots Mailing List

HEA is implementing a grass roots communications effort with our membership. This campaign is to keep you informed about potential legislation, regulation, or other information regarding energy costs and other issues important to you. Click here to Sign up.

HEA's New Payments Site

If you have not used our online site you will need to Register for a new login. For more instuctions on using features of our new payment website you can click here.  We also have mobile apps for Apple and Android, which you can find linked on the lower left side of this page.  You will use the same login information for the app and the new webpage. You can always access the online page by using The My Account button at the top of this page.

Planned Outages

Highline plans outages for a number of reasons, including your convenience and safety.  Read more about it under Why We Plan Outages.

 

 

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